FAQ

How are timing estimates divided?

Store handling is normally 1–2 business days after authorization. Carrier travel is estimated at 4–6 business days after dispatch. The checkout shows available rates and service options.

May I return an unwanted item or a faulty one?

Yes. Eligible new goods may be returned for either a non-defective reason or a defect, and eligible exchanges are accepted. Contact us within 30 calendar days after delivery. An unwanted item must still be new and unused.

What are the mailing and refund steps?

Wait for approval, then follow the confirmed mailing instructions with the free prepaid label included in the parcel. There is no restocking fee. An approved refund is processed and initiated to its original method within 10 days, although provider posting can add time.

How can I reach the store?

Use Contact Us for product, order, delivery, payment, return, or privacy support. Avoid sending full card data, passwords, or verification codes.